Success
Stories
Don't just take our word for it. Hear directly from our valued clients about their experiences with 000PC. These testimonials showcase the positive impact of our IT solutions and the exceptional service we provide. Discover how we've helped businesses like yours thrive with reliable, secure, and efficient IT support.
Transformative IT Partnership with 000PC PTY LTD.
"From the inception of our company, Unlocked Finance, we relied on an IT provider that operated on a traditional “do and charge” model, requiring us to log a ticket for every issue. Each call resulted in additional charges, and repeated calls for unresolved issues only compounded our frustrations. This led to a reluctance to seek support, ultimately hindering our business operations.
Upon engaging 000PC PTY LTD, we were initially taken aback by the cybersecurity vulnerabilities they uncovered during their first audit. Our previous provider had never addressed these concerns, but 000PC made it clear that they would only take us on as a client if we were committed to serious IT management. This level of integrity and dedication to protecting our business was both surprising and reassuring.
We agreed on a fixed-price arrangement based on users, and the transition was seamless, requiring only a few emails to our former provider. 000PC managed the entire process with zero downtime.
Since partnering with 000PC, our business has flourished. Our IT infrastructure is now robust and reliable, allowing us to expand from six to over ten employees, all supported under 000PC’s comprehensive IT solution. Their proactive and unconventional approach to business IT has been instrumental in our growth.
I am pleased to recommend 000PC PTY LTD for their exceptional service and innovative approach to IT management."
Chloe Benz, Business Manager, Unlocked Finance
STAG Machinery Group’s Experience with 000PC.
"At STAG Machinery Group, we specialize in selling large machinery. 000PC has been supporting our company since we launched in Dalby, and they have continued to assist us through our expansions into Toowoomba, Chinchilla, and our second site in Toowoomba.
Our company has 40+ computer users, though we have more staff overall. After the first year, it was clear that 000PC had our best interests at heart, so we entrusted them with our sister company, St George Machinery Centre.
Combined, we have over 60+ computers, and somehow, every one of our staff members at both companies receives comprehensive support, from hardware to software, including all the specialized tractor software we use.
000PC assists us with everything from our ERP systems to accounts, and they manage our phone systems, internet security, cloud solutions, and host our terminal servers in their data center. Each time we expand, it’s never a problem—they deploy, manage, and monitor the process, reporting back to myself and other key stakeholders.
As the Branch Manager of STAG Machinery Group and on behalf of St George Machinery Centre, I highly recommend 000PC for your business IT and security needs."
Tony Morris, Branch Manager, STAG Machinery Group
Practical Engineering’s Partnership with 000PC.
"Since 2015, Practical Engineering has been collaborating with 000PC. When my business partner and I acquired Practical Engineering in 2019, continuing this partnership was an easy decision. We handle a wide range of projects, from classified to standard engineering tasks. 000PC has helped us adopt cutting-edge technology, including virtual reality, which allows us to deliver our services and support in real-time via augmented reality.
Our team enjoys 24/7 support, even on public holidays (though we try to avoid calling on Christmas Day). The key point is that 000PC is always there, ready to assist our team whenever needed.
With over 20 staff members and more growth on the horizon, 000PC manages every aspect of our IT environment while providing exceptional customer service year-round. The best part about working with 000PC is the peace of mind knowing our IT is under control and managed correctly, with our staff receiving top-level service and support.
Our most recent project was a phone system upgrade giving us a more personal touch to our clients, and before that was a significant Vault upgrade, which was entirely managed by the 000PC team and our internal vault admin. We simply left the PCs on Friday and returned on Monday to find everything working perfectly. The 000PC team doesn't overthink it, but it is done right the first time.
000PC hosts our security vault in a private cloud solution and manages our secure connections to this for all our devices, even when working overseas.
Both my business partner and I highly recommend 000PC for a hassle-free IT solution."
Vimal Soni, Director, Practical Engineering
Finch Engineering's Decade Long Partnership with 000PC.
"Finch Engineering has been collaborating with 000PC PTY LTD for over a decade. Located just 15 minutes north of Dalby, our company, Finch Engineering (www.finchengineering.com.au), has greatly benefited from this partnership.
Over the years, 000PC has significantly reduced our IT costs across various departments. They have efficiently managed our Telstra requirements and software partnerships for payroll and ERP systems. Their team works directly with our staff, from Design Engineers to Purchasing, Payroll, and Administration. The convenience of having direct access to support via a quick phone call, rather than dealing with ticketing systems or emails, has been invaluable.
000PC provides not only day-to-day support but also after-hours assistance, accommodating our staff who work across different time zones, including Western Australia. Their fixed billing model ensures there are no surprises each month, regardless of the frequency of support calls or on-site visits.
000PC oversees all aspects of our IT, from Security Compliance to Server Hosting, both at PulseDC and locally at our office. With a team of over 50 staff, including 15 computer users, their recent projects for us include implementing a new payroll system called Tanda, migrating from QuickBooks to Xero, and delivering a site-wide WiFi solution and phone system upgrade. As well as a full video and alarm security system. Earlier this year, when our directors were conducting business in the USA, 000PC provided timely support despite the time difference.
In summary, while we may not see 000PC every day, their presence is always felt. They have assisted us with everything from website hosting to cloud migration and IT infrastructure, including our Design environment, ensuring all necessary security, patching, and cybersecurity measures are in place. They are peace of mind, and they feel like family.
We highly recommend 000PC PTY LTD for their exceptional service and unwavering support."
Angela Finch, Administration & Accounts Manager, Finch Engineering
Agricultural Requirements’ Experience with 000PC.
"At Ag Requirements in Gatton, both our General Manager and I, as Administration Manager, work directly with 000PC for all our IT needs. Over the past 12 months, we have completed two major projects with them: transitioning our primary accounting and payroll solutions, and decommissioning our old onsite server rack to migrate fully to 000PC’s private cloud.
We chose private cloud because during the testing we found that to run our environment on Azure, the cost was too expensive to get the performance we needed based on our budget.
We have nearly 35 computer users in our company, along with another 20 staff working on tools. 000PC worked tirelessly to ensure a zero-downtime migration. We operate six days a week, and they managed everything from EFTPOS and servers to a complete hardware refresh of all desktops and laptops.
The migration was so smooth that our staff didn’t even notice it had been completed, and only reported that it was faster once informed. Now that is what I call a migration.
000PC handles everything for us except our phone system, which is under contract with another provider, and our mobiles, as we support our local Telstra shop.
The team at 000PC are wizards and always ready to help. We plan to move our phones to them once our contract ends. Even though I feel guilty calling them for help when the system won’t balance, the till won’t open, or EFTPOS won’t print at close of business, they always smile down the phone and make us feel welcome.
Having our staff able to just call them direct is also a blessing as this has given myself and our management team our weekends back.
We have been with them for 8+ years and you couldn’t make us change providers."